{
  "name": "智能客服工作台",
  "short_name": "客服工作台",
  "description": "AI与人工协同的智能客服工作台 - 会话管理、工单、知识库、CRM",
  "start_url": "/",
  "scope": "/",
  "display": "standalone",
  "orientation": "any",
  "background_color": "#f9fafb",
  "theme_color": "#6366f1",
  "lang": "zh-CN",
  "dir": "ltr",
  "categories": ["business", "communication", "productivity"],
  "icons": [
    {
      "src": "/icons/icon-192.png",
      "sizes": "192x192",
      "type": "image/png",
      "purpose": "any"
    },
    {
      "src": "/icons/icon-512.png",
      "sizes": "512x512",
      "type": "image/png",
      "purpose": "any"
    },
    {
      "src": "/icons/icon-maskable-512.png",
      "sizes": "512x512",
      "type": "image/png",
      "purpose": "maskable"
    }
  ],
  "shortcuts": [
    {
      "name": "工作台",
      "short_name": "工作台",
      "description": "进入客服工作台处理会话",
      "url": "/workspace"
    },
    {
      "name": "工单管理",
      "short_name": "工单",
      "description": "查看和处理工单",
      "url": "/workspace/work-orders"
    }
  ]
}